Privacy, Data Management, and Cookie Policy

1. Data Controller

The personal data of Website users is managed by Carrer N.V. (“Company”), located at Dr. Henri Fergusonweg 1, Gaito, Willemstad, Curaçao. The Company and User are collectively referred to as the “Parties”.

2. Data Protection Principles

We comply with the General Data Protection Regulation (EU 2016/679), ensuring personal data is processed lawfully, transparently, and for specified purposes. Data is accurate, relevant, and securely stored, with appropriate measures to prevent unauthorized access.

3. Data Collection

We collect personal data including name, contact information, email address, and payment details. You are responsible for ensuring the accuracy and validity of this data.

4. Data Usage

We use your data to verify identity, process payments, maintain your account, communicate with you, monitor services, and improve user experience. Personal data may also be used for promotional purposes, surveys, and to resolve disputes.

5. Data Sharing

Your data may be shared with affiliated companies and partners, subject to legal and regulatory requirements. We ensure third parties process data in accordance with GDPR.

6. User Rights and Obligations

6.1 User Rights

You have the right to access, correct, and delete your personal data, restrict its processing, and transfer it to another controller. You can also object to data processing or file complaints with a supervisory authority.

6.2 User Obligations

You must provide accurate personal data and update it when necessary. You are responsible for any third-party access to your data and must notify the Company of any unauthorized access.

6.3 Company Rights

The Company can amend this policy unilaterally and terminate relationships if you do not consent to the processing of your personal data.

6.4 Company Obligations

The Company will notify you of any data corrections, erasures, or restrictions and will inform you of third parties who have received your data. The Company also complies with data breach notification requirements.

7. Data Retention

Your data is retained for the duration of our relationship and up to 3 years after account closure, except for legally required records which may be stored for up to 5 years.

8. Security

The Company employs 128-bit SSL encryption to protect your personal data and transactions on the Website.

9. Marketing Communications

The Company may use your data for marketing purposes unless you opt out. Opting out may affect the availability of certain bonuses.

10. Cookie Policy

The Website uses cookies for basic functionality and personalized services. You can block or delete cookies through your browser settings, but doing so may affect your experience on the Website.

11. Data Deletion

If your account is closed, we will delete or anonymize your personal data according to our Data Deletion Policy. Certain data required for legal compliance may be retained in anonymized form.

12. NetEnt Privacy Policy

When using NetEnt slots, their Privacy Policy also applies.

13. Data Access Requests

If you wish to access, change, or delete your personal data, or receive details on how it is used, please contact us at dpo@support.win. To maintain security, please attach a copy of your passport for identity verification. We may charge a fee for excessive or duplicate requests.